Member Experience Specialist

Via Credit Union; Marion (IN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health, Life & Disability Coverage

Paid Time Off

Holidays

Job summary

Via Credit Union is seeking a Member Experience Representative to provide information and service to members and potential members in a call center environment. The role focuses on delivering the highest quality member service and handling routine requests, with escalation when needed.

Scheduled hours include Tue–Thu 8:15–4:30, Fri 8:15–5:00, Sat 8:15–noon; a background check and good financial standing are required. The organization emphasizes honesty, integrity, and service beyond expectations.

Qualifications

• High School diploma or equivalent.

Responsibilities

• Providing general and specific service-related information by phone, live chat, and other member contact points.
• Educating members on online and mobile banking, ATM, and other services.
• Taking ownership of member issues to resolution with other departments as needed.
• Escalating issues outside of authority level with all pertinent information.
• Handling routine member requests such as card orders, transfers, and balance inquiries.

Education

High School Diploma or equivalent

Job description

Via Credit Union is seeking a Member Experience Representative to provide information and service to members and potential members in a call center environment. The role focuses on delivering the highest quality member service and handling routine requests, with escalation when needed.

Scheduled hours include Tue–Thu 8:15–4:30, Fri 8:15–5:00, Sat 8:15–noon; a background check and good financial standing are required. The organization emphasizes honesty, integrity, and service beyond expectations.