Member Experience Specialist

Planet Fitness-United Fitness Partners; Lake Charles (LA); On-site; USD 12,398 - 20,664; Part time

Job summary

Planet Fitness-United Fitness Partners in Lake Charles, LA is seeking a friendly Member Services Representative to warmly greet members, assist with enrollment at the welcome desk, answer questions about memberships, keep the club clean and inviting, and ensure a smooth front-desk operation that supports member retention.

Responsibilities include introducing members to Black Card amenities and benefits, conducting non‑high‑pressure tours, helping members with check-in and payments, coordinating

Qualifications

• Minimum age 18 years.
• Passion for helping others.
• Ability to communicate effectively and stand, walk, bend, lift up to 50 lbs.
• On-time dependability and reliability.
• High school diploma or GED.

Responsibilities

• Provide members with an exceptional experience and encourage them to achieve fitness goals.
• Maintain a clean, welcoming club environment.
• Support member enrollment and administration at the welcome desk.
• Introduce members to Black Card amenities and benefits.
• Conduct non-high-pressure tours of the club.
• Assist members as needed while maintaining a high-energy, positive attitude.
• Participate in team leadership and contribute to continuous improvement.
• Maintain flexibility to work various shifts, including weekends and holidays.

Skills

Customer service

Communication

Flexibility

Physical stamina

Teamwork

Education

High School Diploma or GED

Job description

Planet Fitness-United Fitness Partners in Lake Charles, LA is seeking a friendly Member Services Representative to warmly greet members, assist with enrollment at the welcome desk, answer questions about memberships, keep the club clean and inviting, and ensure a smooth front-desk operation that supports member retention.

Responsibilities include introducing members to Black Card amenities and benefits, conducting non‑high‑pressure tours, helping members with check-in and payments, coordinating