Member Experience Specialist

Excel Fitness; Killeen (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

Excel Fitness in Killeen, TX is seeking team players to maintain a clean, safe fitness club and deliver high-level member service. The role involves assisting members, promoting memberships, upholding policies, and supporting operations alongside a management team.

The position requires standing for long periods, CPR/AED certification, and strong communication skills. Training and certification updates are part of the role, with varied shifts including mornings, evenings, weekends, and potential

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR and AED certifications required before working alone; training provided within 30 days for uncertified team players.
• Comfortable standing for long periods.
• Excellent communication with internal and external customers.

Responsibilities

• Perform assigned tasks to maintain club cleanliness and atmosphere.
• Input and update member information in tablets and POS.
• Enforce policies and ensure safety of members.
• Assist with club membership promotions and event outreach.
• Operate equipment and assist members with amenities as needed.
• Participate in team meetings and follow operational plans.
• Audit inventory and coordinate with management on orders.

Skills

Communication

Teamwork

Organizational skills

Critical thinking

Confidentiality

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Excel

Job description

Excel Fitness in Killeen, TX is seeking team players to maintain a clean, safe fitness club and deliver high-level member service. The role involves assisting members, promoting memberships, upholding policies, and supporting operations alongside a management team.

The position requires standing for long periods, CPR/AED certification, and strong communication skills. Training and certification updates are part of the role, with varied shifts including mornings, evenings, weekends, and potential