Member Experience Specialist

Credit Union West; Glendale (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Incentives up to 15%

401K matching

Profit sharing

Gym membership

Paid time off

Member discounts

Job summary

Credit Union West in Glendale, AZ seeks a Member Experience Representative for our call center. This full-time clerical role handles member inquiries, account information, transactions, and digital service support, delivering prompt, courteous service and building trust.

The position emphasizes needs-based referrals, high-quality service, and meeting performance metrics. Requires a high school diploma or GED and 0–1 year in customer service; sales experience is a plus, with paid training in

Qualifications

• High school diploma or GED required.
• 0–1 year of customer service experience preferred.
• Sales experience is a plus.

Responsibilities

• Handle high-volume member calls courteously and professionally.
• Support members via digital channels and follow up.
• Identify product and service opportunities to meet member needs.
• Maintain member records and ensure accuracy in systems.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

MS Office/SharePoint/Teams/Zoom

Financial regulations

Education

High school diploma or GED

Job description

Credit Union West in Glendale, AZ seeks a Member Experience Representative for our call center. This full-time clerical role handles member inquiries, account information, transactions, and digital service support, delivering prompt, courteous service and building trust.

The position emphasizes needs-based referrals, high-quality service, and meeting performance metrics. Requires a high school diploma or GED and 0–1 year in customer service; sales experience is a plus, with paid training in