Bilingual Credit Union Call Center Specialist

Credit Union West; Glendale (AZ); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Incentives up to 15%

401K match 5%

Profit sharing

Gym reimbursement

Paid time off

Membership & discounts

Job summary

Credit Union West is seeking a Call Center Representative in Glendale, AZ. The role requires fluent English/Spanish, strong customer service skills, and the ability to handle high volumes of member inquiries via phone and email. Training starts on 10/13/26, with on-site work at the Corporate Center. A credit check is required.

The position focuses on delivering quality member service, promoting digital channels, and meeting performance metrics while maintaining compliance with applicable laws.

Qualifications

• :

Responsibilities

• Handle high volume member calls courteously and professionally.
• Assist members via digital channels (phone, email) with timely, accurate information.
• Identify opportunities to offer relevant products and services to meet financial needs.
• Assist with online banking, direct deposits, transfers, and account maintenance via digital channels.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Microsoft Office

SharePoint

Teams & Zoom

Bank Secrecy Act knowledge

Education

High school diploma or GED

Tools

Microsoft Office

SharePoint

Teams

Zoom

Job description

Credit Union West is seeking a Call Center Representative in Glendale, AZ. The role requires fluent English/Spanish, strong customer service skills, and the ability to handle high volumes of member inquiries via phone and email. Training starts on 10/13/26, with on-site work at the Corporate Center. A credit check is required.

The position focuses on delivering quality member service, promoting digital channels, and meeting performance metrics while maintaining compliance with applicable laws.