Member Experience Specialist — Call Center

Credit Union West; Glendale (AZ); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Incentives up to 15%

401K with match

Profit sharing

Gym reimbursement

Paid time off

Membership discounts

Job summary

Credit Union West in Glendale, AZ is seeking a Member Experience Representative to handle high-volume member calls and digital inquiries, with a focus on delivering exceptional service and deepening member relationships.

The role requires a high school diploma and 0-1 years in customer service; training is provided. Eligible for incentives, 401K, and paid time off, with a credit check required and paid training in Glendale.

Qualifications

• High school diploma or G.E.D. required.
• 0-1 years of customer service experience, preferably in retail, call centers and/or financial services.
• Sales experience preferred.

Responsibilities

• Handle a high volume of member calls in a courteous, helpful manner and meet service metrics.
• Assist members through digital channels such as phone and email with professional communication.
• Identify opportunities to offer appropriate products and services to meet members' financial needs.
• Maintain accurate documentation in credit union systems.

Skills

Communication

Time management

Microsoft Office

SharePoint

Teams and Zoom

BSA knowledge

Problem solving

Education

High school diploma

Tools

Microsoft Office

SharePoint

Teams

Zoom

Job description

Credit Union West in Glendale, AZ is seeking a Member Experience Representative to handle high-volume member calls and digital inquiries, with a focus on delivering exceptional service and deepening member relationships.

The role requires a high school diploma and 0-1 years in customer service; training is provided. Eligible for incentives, 401K, and paid time off, with a credit check required and paid training in Glendale.