Member Experience Specialist

Sam's East, Inc.; Flint (MI); On-site; USD 2,342,000 - 3,444,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Education benefit (Live Better U)

Disability coverage

Employee discounts

Job summary

Walmart, including Sam's Club facilities, is hiring a Customer Service Associate to provide member services, manage the checkout area, and promote products and services. You will assist with payments, returns, and exchanges, verify memberships, and help customers with self-service technology in a busy front-end environment.

The role emphasizes safety, asset protection, and teamwork, with extensive on-the-job training and opportunities for growth within a large corporate culture.

Qualifications

• Retail experience including operating front end equipment and mobile retail apps.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Resolves member issues and concerns.
• Promotes the company's products and services.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Acknowledges the member and identifies member needs.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zones the area.
• Arranges and organizes merchandise.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Serve our Customers and Members: Delivers results while putting the customer first.
• Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.
• Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.

Skills

Retail experience

Front end equipment

Job description

Walmart, including Sam's Club facilities, is hiring a Customer Service Associate to provide member services, manage the checkout area, and promote products and services. You will assist with payments, returns, and exchanges, verify memberships, and help customers with self-service technology in a busy front-end environment.

The role emphasizes safety, asset protection, and teamwork, with extensive on-the-job training and opportunities for growth within a large corporate culture.