Member Experience Specialist

Piedmont YMCA; Charlottesville (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Piedmont YMCA in Charlottesville, VA seeks a Membership Representative to greet members, answer questions, and support member retention. You will conduct tours for potential members and help them feel welcomed within our YMCA community.

Strong communication, multitasking, and comfort with membership software are essential; CPR/First Aid within 30 days is expected. Must be 18+ with 2 years of customer service experience.

Qualifications

• Minimum 2 years in customer service.
• Excellent interpersonal and problem-solving skills.
• Ability to relate and communicate effectively with the public.

Responsibilities

• Welcomes and assists members entering the facility and answers questions.
• Provides excellent customer service in person and over the phone to support retention.
• Conducts tours for potential members and follows up with a thank you call.

Skills

Customer service

Interpersonal skills

Problem solving

Communication

Attention to detail

PC proficiency

Membership software

Tools

Membership database software

Job description

Piedmont YMCA in Charlottesville, VA seeks a Membership Representative to greet members, answer questions, and support member retention. You will conduct tours for potential members and help them feel welcomed within our YMCA community.

Strong communication, multitasking, and comfort with membership software are essential; CPR/First Aid within 30 days is expected. Must be 18+ with 2 years of customer service experience.