Closing Shift - Call Center Member Advisor - Call Center

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) with company match

Benefits package

Job summary

American Heritage Federal Credit Union is seeking a contact center representative to deliver high-quality service to members by phone and email. The role involves resolving questions, cross-selling products, and handling account transactions in a responsive, member-focused manner. Shifts run 10:00 A.M.

to 7:00 P.M. on weekdays with rotating Saturdays, offering starting pay between $19.00 and $21.00 per hour, with an additional $2.00 per hour after 5:00 P.M.

Qualifications

• Must have prior Contact Center experience or relevant phone/sales experience.
• Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
• We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

Responsibilities

• Provide an ultimate level of service to members and employees via telephone, electronic communications and/or mail.
• Analyze member questions/problems and refer/cross-sell a product or service through the ACS system to meet financial needs.
• Perform various transactions on accounts and research inquiries, including follow-up to ensure member satisfaction.

Skills

Contact Center experience

Phone sales experience

Job description

American Heritage Credit Union, a $5+ billion credit union has immediate opening available in our Contact Center! This position provides information concerning the credit union and its services to the membership via phone and other forms of correspondence.

10:00A.M. - 7:00P.M. for Monday - Friday shifts with Rotating Saturdays from 9:00A.M. - 3:00P.M.

Starting compensation from $19.00 - $21.00 per hour based on experience and education with potential for incentives! There is also a $2.00 increase per hour for all time after 5:00PM in the Contact Center along with time worked on Saturdays!

Responsibilities Include:

• Provide an ultimate level of service to the members and employees of American Heritage Federal Credit Union in a pleasant, efficient manner via telephone, electronic communications and/ or mail.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service through the use of the ACS system in order to meet the expectations/ financial needs of the member.
• Perform various transactions on accounts and research member inquiries including follow up to ensure member satisfaction.

Requirements Include:

• Must have prior Contact Center experience or relevant phone/sales experience.
• Hours are subject to change at any time at the discretion of management based on the needs of the Credit Union.
• We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.