Member Experience & Solutions Advisor

Soqquadro Italiano; Greensboro (NC); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Allegacy Federal Credit Union in Greensboro, NC is seeking a customer service focused call center representative to assist members by phone and online, operating within defined service standards and learning a broad range of credit union products and services.

You will work in a fast-paced, team oriented environment, deliver consistent, high quality service, and educate members to meet their financial needs while upholding our brand values.

Competenze

• Excellent telephone communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong teamwork and collaboration abilities.
• General computer literacy and basic software skills.
• Ability to diffuse irate members and resolve conflicts.
• Problem solving and active listening to identify needs.
• Understanding of credit union products, services and promotions.
• Reliable, with personal integrity and professionalism.
• Bondable eligibility and ability to pass background checks.
• Willingness to adapt to non-traditional hours as needed.
• Commitment to reflecting Allegacy Financial performance attributes in daily work.

Mansioni

• Deliver quality member service over the phone and online.
• Meet or exceed service goals and maintain call quality.
• Educate, promote, and cross-sell credit union products based on needs.
• Document interactions accurately in the member records.
• Maintain knowledge of products, services, and promotions.
• Adhere to schedules and work with defined service standards.

Conoscenze

Excellent telephone communication

multitasking

Teamwork

General computer literacy

Diffuse irate members

Problem solving

Credit union knowledge

Active listening

Integrity and reliability

Bondable eligibility

Flexible schedule

Allegacy performance attributes

Formazione

High school diploma or equivalent

Descrizione del lavoro

Allegacy Federal Credit Union in Greensboro, NC is seeking a customer service focused call center representative to assist members by phone and online, operating within defined service standards and learning a broad range of credit union products and services.

You will work in a fast-paced, team oriented environment, deliver consistent, high quality service, and educate members to meet their financial needs while upholding our brand values.