Digital Member Care & Sales Specialist

Allegacy Federal Credit Union; Greensboro (NC); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Allegacy Federal Credit Union in Greensboro, NC is seeking a Member Care Representative - Interactive Services to serve members mainly through digital channels, including Online Account Opening and ITMs. The role focuses on processing online account applications, ITM transactions, and building relationships to meet sales and service goals.

The ideal candidate will have banking experience, strong communication, and the ability to work in a fast-paced team while maintaining confidentiality and

Qualifications

• Credit Union or banking experience preferred.
• Minimum two years in customer service, lending or sales.
• Competent computer skills including Microsoft Office.
• Strong verbal communication and people skills.
• Ability to work overtime and adapt to non-traditional hours.

Responsabilités

• Provide consistently high-quality member service via digital channels.
• Meet or exceed established sales and service goals.
• Process online account applications and ITM transactions.
• Develop member relationships and resolve issues.
• Balance security, privacy, and compliance requirements.

Connaissances

Verbal communication

Multimonitor proficiency

Team environment

Confidentiality

Video presence

De-escalation

Problem solving

Credit union knowledge

Active listening

Integrity

Overtime availability

Flexible schedule

AFCU values

Formation

High School Diploma or equivalent

Business college training

Outils

Microsoft Office

Description du poste

Allegacy Federal Credit Union in Greensboro, NC is seeking a Member Care Representative - Interactive Services to serve members mainly through digital channels, including Online Account Opening and ITMs. The role focuses on processing online account applications, ITM transactions, and building relationships to meet sales and service goals.

The ideal candidate will have banking experience, strong communication, and the ability to work in a fast-paced team while maintaining confidentiality and