Member Experience & Service Specialist

Paycom; Oxford (PA); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Health Insurance Options

401K Retirement

PTO

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative. You will greet members, answer calls, process purchases at the POS, and promote fitness classes while ensuring a clean, welcoming environment for all guests.

Eligible candidates should have prior customer service experience, basic computer skills, and be 18+ with a high school diploma or GED. Benefits include health options, PTO, and 401K matching.

Qualifications

• Customer service experience essential.
• Basic computer proficiency required.
• Must be 18 years or older.

Responsibilities

• Provide superior customer service to Planet Fitness members, guests and prospective members; greet members and log amenities.
• Answer phones in a friendly manner using information script.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members and new signups.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer

Education

High school diploma/GED

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative. You will greet members, answer calls, process purchases at the POS, and promote fitness classes while ensuring a clean, welcoming environment for all guests.

Eligible candidates should have prior customer service experience, basic computer skills, and be 18+ with a high school diploma or GED. Benefits include health options, PTO, and 401K matching.