Membership Experience Specialist

Ymcafw; Granbury (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

The YMCA is seeking a Member Services Associate in Granbury, TX to deliver exceptional service to members, guests, and program participants and promote memberships and programs. You will help maintain a welcoming lobby and respond to member needs with a friendly, solution-oriented approach.

Ideal candidates bring strong communication and interpersonal skills, prior customer service or sales experience, and basic computer knowledge.

Qualifications

• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups.
• Previous customer service or sales experience.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests, and program participants in person and on the phone.
• Conduct interviews and/or tours and promote memberships.
• Build relationships with members and connect them with the YMCA.
• Handle and resolve membership concerns and inform supervisor of issues.
• Apply YMCA policies dealing with member services.
• May hand out locker keys and towels; monitor locker rooms as required.
• Perform other duties as assigned.

Skills

Customer service

Sales

Communication

Interpersonal skills

Job description

The YMCA is seeking a Member Services Associate in Granbury, TX to deliver exceptional service to members, guests, and program participants and promote memberships and programs. You will help maintain a welcoming lobby and respond to member needs with a friendly, solution-oriented approach.

Ideal candidates bring strong communication and interpersonal skills, prior customer service or sales experience, and basic computer knowledge.