Member Experience & Sales Manager

24 Hour Fitnes; Parker (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

24 Hour Fitness is seeking a Sales & Service Manager in Parker, CO, to lead a capable Sales & Service team, delivering a best-in-class member experience and driving new member sales, fitness revenue, and retention.

The role emphasizes coaching, program development, and cross-functional collaboration to ensure tailored solutions for guests and members while maintaining a clean, welcoming club environment and meeting club targets.

Qualifications

• Leadership and team development to build a high-performing Sales & Service team.
• Strong member-centric focus and ability to engage with guests in person.
• Proactive, professional communication with guests, members, and team members.
• Excellent organizational skills to manage tasks and schedules effectively.

Responsibilities

• Hire, train and develop Sales & Service team members.
• Lead team to offer a full range of products and services tailored to member needs.
• Schedule coverage within budgeted hours to meet member and guest demand.
• Achieve department sales targets and contribute to fitness revenue and retention.
• Collaborate with GM to deliver a best-in-class member experience.
• Partner with Personal Training to drive fitness initiatives and meet club goals.
• Engage members with training, classes and digital content; resolve inquiries professionally.

Skills

Leadership

Member focus

Guest service

Organizational skills

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR/AED certification

Job description

24 Hour Fitness is seeking a Sales & Service Manager in Parker, CO, to lead a capable Sales & Service team, delivering a best-in-class member experience and driving new member sales, fitness revenue, and retention.

The role emphasizes coaching, program development, and cross-functional collaboration to ensure tailored solutions for guests and members while maintaining a clean, welcoming club environment and meeting club targets.