Member Experience & Sales Concierge

Aaa-Mountain-West-Group-1; Newark (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401k Matching

Medical, Dental, Vision

Paid Holidays

Paid Time Off

Volunteer Time Off

Tuition Reimbursement

AAA Product Discounts

Free AAA Classic Membership

Job summary

The Member Experience Associate at AAA Newark delivers outstanding service and value to our Members through genuine care, personal service, and expert product knowledge across branch locations. You will meet individual sales goals while supporting the branch team, learning multiple product lines, and using consultative sales techniques to identify needs and close opportunities.

This full-time, onsite role requires flexibility to work five days a week, including three Saturdays, with the

Qualifications

• Strong customer service orientation and problem-solving ability.
• Able to learn and apply knowledge of multiple products and services.
• Confident in using consultative sales techniques to uncover needs.

Responsibilities

• Deliver member services and product sales with consultative approach.
• Meet individual sales goals while maintaining service quality.
• Learn and apply knowledge across seven functional skills as needed.
• Adapt across branch locations and shift patterns.

Skills

Customer Service

Sales

Communication

Active Listening

Product Knowledge

Technical Proficiency

Education

High School Diploma/GED

Tools

CRM systems

Job description

The Member Experience Associate at AAA Newark delivers outstanding service and value to our Members through genuine care, personal service, and expert product knowledge across branch locations. You will meet individual sales goals while supporting the branch team, learning multiple product lines, and using consultative sales techniques to identify needs and close opportunities.

This full-time, onsite role requires flexibility to work five days a week, including three Saturdays, with the