Member Experience & Sales Advocate (Flexible Schedule)

The Picklr Fremont; Seattle (WA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Employee discounts

Free membership based on hours worked

Job summary

The Picklr Fremont is seeking a friendly, customer-focused Member Engagement and Sales Associate to welcome members, run the front desk, and clearly communicate programs and membership options.

You will support daily club operations, help players get on courts, answer inquiries, and keep the club organized, safe, and welcoming for the community.

This role offers a flexible schedule and discounts, with the potential for free membership based on hours worked.

Qualifications

• Two or more years of customer service, receptionist, or front desk experience.
• Excellent verbal and written communication skills.
• Friendly and professional disposition.
• Ability to explain memberships and programming offerings clearly.
• Ability to lift up to 30 lbs.
• Proficient with basic computer software (Word, Sheets, Excel).
• Knowledge of pickleball community is a plus.

Responsibilities

• Handles check in process as the Member Engagement and Sales Associate.
• Welcome guests and prospective members.
• Provide tours for prospective members.
• Respond to inquiries in person, over the phone, and via email.
• Understands all membership offerings and ways to play at The Picklr Fremont.
• Proficient with all club software programs (PlaybyPoint, Aircall, Hubspot, Wingfield AI, SWISH, etc.).
• Provides excellent customer service and outstanding hospitality.
• Assists with club cleaning and maintenance.
• Complete assigned Trainings on time.
• Maintain a clean and organized check in and Pro shop area.
• Accurately record client information and accept payments.
• Manage incoming and outgoing correspondence.
• Ensure Picklr Fremont rules and systems are followed.

Skills

Customer service

Front desk experience

Communication skills

Team player

Lift up to 30lbs

Tools

PlaybyPoint

SWISH

Aircall

Hubspot

Job description

The Picklr Fremont is seeking a friendly, customer-focused Member Engagement and Sales Associate to welcome members, run the front desk, and clearly communicate programs and membership options.

You will support daily club operations, help players get on courts, answer inquiries, and keep the club organized, safe, and welcoming for the community.

This role offers a flexible schedule and discounts, with the potential for free membership based on hours worked.