Member Experience & Retention Director

Longwood University; Lakewood (WA); On-site; USD 29,577 - 32,332; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

15 days of paid vacation

Professional training opportunities

20% discount on programs

Job summary

A regional community service organization in Lakewood seeks a Member Services Director to enhance member experience and retention. The role involves directing a team, supporting marketing efforts, and supervising membership processes. Candidates should have a Bachelor's degree or equivalent experience, with strong customer service and organizational skills. Competitive hourly wage with comprehensive benefits including medical coverage, paid vacation, and professional development opportunities.

Qualifications

• Experience in communication, business, or related field.
• Proficient in using a computer.
• Ability to assist in recruiting campaigners.

Responsibilities

• Direct and organize the member services team.
• Support marketing efforts for member recruitment.
• Supervise membership accounting and processes.

Skills

Customer service

Organizational skills

Team leadership

Data analysis

Education

Bachelor’s degree or equivalent experience

Job description

A regional community service organization in Lakewood seeks a Member Services Director to enhance member experience and retention. The role involves directing a team, supporting marketing efforts, and supervising membership processes. Candidates should have a Bachelor's degree or equivalent experience, with strong customer service and organizational skills. Competitive hourly wage with comprehensive benefits including medical coverage, paid vacation, and professional development opportunities.