Member Experience & Resolution Specialist

Pennsylvania State Employees Credit Union; Harrisburg (Dauphin County); On-site; USD 35,000 - 50,000; Full time

Job summary

A member-focused credit union in Harrisburg is seeking a Contact Center Service Advisor to provide outstanding service and support to members. This role requires managing inquiries through various channels, performing advanced account servicing, and ensuring compliance with security protocols. Candidates must have strong problem-solving and communication skills, along with a high school diploma. Join a leading credit union committed to helping members achieve their financial goals.

Qualifications

• Required to handle member inquiries via various communication channels.
• Must resolve issues efficiently through financial transactions and account maintenance.
• Ability to de-escalate member concerns using interpersonal skills.

Responsibilities

• Handle member inquiries via phone and email.
• Perform case-by-case account servicing beyond standard guidelines.
• Compose written correspondence to verify information.

Skills

Excellent member service skills

Problem-solving skills

Communication skills

Knowledge of financial products

Education

High School Diploma

Job description

A member-focused credit union in Harrisburg is seeking a Contact Center Service Advisor to provide outstanding service and support to members. This role requires managing inquiries through various channels, performing advanced account servicing, and ensuring compliance with security protocols. Candidates must have strong problem-solving and communication skills, along with a high school diploma. Join a leading credit union committed to helping members achieve their financial goals.