Member Experience Service Advisor

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Contact Center Service Advisor to provide superior member service in their Member Experience Contact Center. This role involves handling transactions, account inquiries, and providing support across digital channels.

The ideal candidate will possess a High School diploma or equivalent and demonstrate exceptional problem-solving skills. The position requires working Monday to Friday with a Saturday rotation. Join a committed team dedicated to enhancing member experiences.

Qualifications

• High School diploma or equivalent combination of experience and education is required.

Responsibilities

• Handle member inquiries via phone, email, relay calls, and written correspondence.
• Research and resolve issues through financial transactions and account maintenance.
• Authenticate members across all communication channels following security policies.

Education

High School diploma or equivalent

Job description

PSECU Pennsylvania State Employees Credit Union is seeking a Contact Center Service Advisor to provide superior member service in their Member Experience Contact Center. This role involves handling transactions, account inquiries, and providing support across digital channels.

The ideal candidate will possess a High School diploma or equivalent and demonstrate exceptional problem-solving skills. The position requires working Monday to Friday with a Saturday rotation. Join a committed team dedicated to enhancing member experiences.