Member Experience Representative I

OceanAir; California (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

OceanAir Federal Credit Union in Ventura is seeking a friendly Member Experience Representative I (MERI) to welcome members and guide them through basic financial journeys. You’ll assist with deposits, withdrawals, and loan payments, answering questions, and recommending products to fit members’ needs. This is an entry-level role with hands-on training.

You will work with a team in a fast-paced, community-focused environment and acquire skills to grow within the credit union.

Qualifications

• Experience in customer service or cash handling is a plus.
• Strong written and verbal communication skills.
• Ability to learn and use online banking tools and systems.

Responsibilities

• Process deposits, withdrawals, and loan payments.
• Answer member questions and resolve issues.
• Recommend products and services to help members.
• Handle cash and support vault security.

Skills

Customer service

Problem solving

Tech savvy

Team player

Education

High school diploma or GED

Job description

Description

Join the OceanAir Federal Credit Union Team! ?

Job Title: Member Experience Representative I (MERI)

Location: Ventura Branch

Type: Full-time

Are you ready to dive into a rewarding career where you’ll make waves in the financial world? At OceanAir Federal Credit Union, we're all about creating an easy, personal, and right-on-point experience for our members—and we’re searching for energetic, customer-focused individuals to join our team as a Member Experience Representative I (MERI)

What You'll Do:

As an MERI, you’ll be the friendly face helping our members navigate their financial journeys. You'll work alongside an awesome team, learning the ropes while taking care of tasks like:

• Processing deposits, withdrawals, and loan payments (your new superpowers ).
• Answering questions and solving member puzzles (think of yourself as a financial detective ?).
• Recommending products and services that make our members’ lives way easier.
• Handling cash and making sure our vault stays secure (it’s like being a treasure keeper! ).

Plus, you’ll practice our core values every day:

• Make It Right: Always looking out for our members and the community.
• Make It Easy: Turning financial jargon into simple solutions.
• Make It Personal: Building connections that truly matter.

What You'll Bring to the Table:

• A passion for customer service and building relationships (no Grinches here! ).
• Strong problem-solving chops—you’ve got common sense and a knack for making things better.
• Tech-savviness to master our online tools and systems.
• A team-player attitude and the ability to thrive in a fast-paced environment.

Requirements

What We Require:

• A high school diploma or GED.
• Experience in customer service (bonus points if you've worked with cash).
• The ability to communicate like a pro—both in writing and out loud.

Why Join Us?

• Be part of a company that truly cares about its community.
• Enjoy a supportive and inclusive work environment.
• Get your foot in the door with a fantastic entry-level role and grow your career with us!

Your Mission Awaits!