Member Experience & Relations Manager

The Moore; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, Dental and Life Insurance

Paid vacation and sick time

Job summary

The Moore in Miami seeks a Member Relations Manager to handle member engagement and relationship management. This role focuses on maintaining an active presence in the club and addressing member requests swiftly.

Ideal candidates 2–4 years hospitality experience, excellent organizational skills, and strong attention to detail. The position offers competitive salary and benefits, including medical and dental insurance.

Qualifications

• 2–4 years of experience in hospitality or private membership service.
• Strong interpersonal instincts with a service-minded approach.
• Comfortable managing competing priorities in a live service environment.

Responsibilities

• Maintain active presence throughout club spaces.
• Monitor and manage the Membership inbox.
• Conduct new member onboarding and check-ins.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Confidentiality

Proactive service mindset

Education

Bachelor’s degree in Hospitality, Communications, Business, or related field

Tools

Peoplevine

Square

Job description

The Moore in Miami seeks a Member Relations Manager to handle member engagement and relationship management. This role focuses on maintaining an active presence in the club and addressing member requests swiftly.

Ideal candidates 2–4 years hospitality experience, excellent organizational skills, and strong attention to detail. The position offers competitive salary and benefits, including medical and dental insurance.