Member Experience & Relations Manager

the ‘Quin House; Boston (MA); On-site; USD 70,000 - 75,000; Full time

Job summary

The ‘Quin House in Boston is seeking an Assistant Manager of Member Relations to enhance the member experience and ensure engagement within the club. This role involves managing 300+ member households and creating a welcoming environment for all members.

Key responsibilities include conducting member tours, handling special requests, and facilitating seamless communication. Ideal candidates will possess strong client-facing experience and a background in luxury hospitality. Flexibility for nights and weekends is required.

Qualifications

• 5+ years in a client-facing role in the hospitality industry.
• Results-driven individual with strong execution skills.
• Excellent written and verbal communication skills.

Responsibilities

• Proactively engage with members to ensure satisfaction.
• Manage communication with 300+ member households.
• Conduct tours for current and prospective members.

Skills

Client-facing experience

Communication skills

Organizational skills

Problem solving

Team collaboration

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

CRM Platform

Job description

The ‘Quin House in Boston is seeking an Assistant Manager of Member Relations to enhance the member experience and ensure engagement within the club. This role involves managing 300+ member households and creating a welcoming environment for all members.

Key responsibilities include conducting member tours, handling special requests, and facilitating seamless communication. Ideal candidates will possess strong client-facing experience and a background in luxury hospitality. Flexibility for nights and weekends is required.