Guest Experience Host

The Moore; Miami (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Hospital indemnity

Life insurance

Paid vacation

Personal holidays

Job summary

The Moore in Miami is seeking a friendly Host to welcome guests and guide them to seats, coordinating closely with the service team. You will manage the reservation system, monitor wait times, and help create an exceptional first impression in a fast-paced setting.

We value a welcoming personality, clear communication, and the ability to multitask while maintaining a warm atmosphere for guests and colleagues. Evening and weekend availability is a plus in this high-energy venue.

Qualifications

• Previous experience as a Host or in a customer service role.
• Exceptional communication and interpersonal skills.
• Strong organisational skills.
• Ability to multitask and remain calm under pressure in fast-paced environment.
• Positive attitude and genuine passion for providing excellent hospitality.
• Flexibility in working hours including evenings, weekends and holidays based on business needs.
• Basic computer skills to manage reservation systems and communicate effectively.
• Physical stamina to stand for extended periods and move around the restaurant to assist guests.
• At least 18 years old.

Responsibilities

• Warmly greet guests upon their arrival, offering a friendly smile and a personalized and memorable first impression.
• Manage the seating and reservation system efficiently, ensuring accurate seating arrangements and timely table turnovers.
• Effectively communicate with guests to understand their seating preferences, special requests, and any specific needs.
• Provide accurate wait time estimates and maintain an organized list during peak hours.
• Collaborated closely with the server team to coordinate seating and ensure a smooth flow of guests throughout the restaurant.
• Maintain a clean and organized host area, including tidying up tables, managing coat check, and keeping the entrance welcoming and presentable.
• Monitor the dining room are to ensure all guests are attended to promptly and any potential issues are addressed proactively.
• Handle guest inquiries and concerns with professionalism and elevate issues to management when necessary.
• Collaborate effectively with other hosts and team members to ensure seamless transitions between shifts and effective communication.
• Willingness to come early to shift to attend all Pre-shifts.

Skills

Host experience

Customer service

Communication skills

Organisational skills

Multitasking

Calm under pressure

Hospitality mindset

Flexible hours

Basic computer skills

Stand for long

18+ years

Tools

Reservation systems

Job description

The Moore in Miami is seeking a friendly Host to welcome guests and guide them to seats, coordinating closely with the service team. You will manage the reservation system, monitor wait times, and help create an exceptional first impression in a fast-paced setting.

We value a welcoming personality, clear communication, and the ability to multitask while maintaining a warm atmosphere for guests and colleagues. Evening and weekend availability is a plus in this high-energy venue.