Member Services Coordinator

APCO International; Daytona Beach (FL); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401K

Paid time off

Medical insurance

Dental insurance

Vision insurance

Job summary

APCO International in Daytona Beach, FL, is seeking a detail‑oriented Member Services Coordinator to support members, volunteers, and staff with membership administration, communications, records, and project support. You’ll manage inquiries, maintain accurate member data in CRM, prepare invoices, and assist at the Annual Conference.

Strong multitasking and communication skills are essential. Join a mission‑driven team and contribute to efficient membership operations while collaborating across

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum 3 years of administrative and/or customer service experience.
• Strong written and verbal communication and interpersonal skills.
• High accuracy with databases and records; attention to detail.
• Ability to learn and use CRM systems and Microsoft Office.
• Ability to multitask and work independently with initiative.

Responsibilities

• Primary point of contact for all member outreaches.
• Manage daily correspondence, phone calls, and membership communications in a professional way.
• Maintain accurate and up-to-date membership records in the CRM.
• Prepare invoices for new and renewing members.
• Provide membership data insights to support association goals.
• Maintain lists for Association Officers, Chapter Executive Council, and Chairs.
• Assist at the Annual Conference onsite (voting booth, booth support, etc.).
• Review and update standard operating procedures as needed.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Customer service

CRM systems

Microsoft Office

Independent work

Proactive mindset

Process improvement

Education

High school diploma

Associate degree preferred

Tools

CRM software

Microsoft Office

Job description

Why APCO

At APCO International, you’ll join the world’s oldest and largest organization dedicated to public safety communications. You’ll work with passionate, mission-driven colleagues to advance standards and technologies that help keep communities safe.

As a Member Services Coordinator, you’ll support members, chapter leaders, volunteers, and staff through membership administration, customer service, communications, records management, and project support. If you enjoy helping others, staying organized, and contributing to a collaborative, mission-focused team, this role offers meaningful and rewarding work.

You’ll enjoy this role if you:

Enjoy helping people and providing excellent customer service.

Like being the go-to person who keeps things organized and on track.

Take pride in accuracy and attention to detail.

Thrive in a role where every day brings a mix of routine tasks and new challenges.

Enjoy working with volunteers, members, and colleagues across different teams.

Appreciate seeing your work directly support an organization’s mission and members.

Like improving processes and finding more efficient ways to get things done.

You’ll be successful at this role if you have…

Strong organizational and time management skills with the ability to manage multiple priorities.

Excellent written and verbal communication skills.

Experience providing exceptional customer service in a professional environment.

A high level of accuracy and attention to detail, especially when working with databases and records.

Confidence learning and using customer relationship management (CRM) systems and Microsoft Office applications.

The ability to work independently while collaborating effectively with a team.

A proactive mindset and willingness to take initiative on projects and process improvements.

Flexibility to adapt to changing priorities and annual travel for the Annual Conference & Exposition.

About the Role

Some of the things you’ll work on include:

Primary point of contact for all member outreaches.

Manage essential administrative duties such as handling daily correspondence, phone calls, and membership communications with professionalism and efficiency. Maintaining accurate and up-to-date membership records within our customer relations management (CRM) system will be a key part of your role.

Prepare invoices for new and renewing members

Provide relevant information from membership data to support the association’s goals.

Maintain and updates Association Officers, Chapter Executive Council, President and Secretary lists, Committee Chairs

Respond promptly and courteously to member inquiries, you’ll direct questions to the right resources and collaborate with various departments and volunteer committees as needed.

Playing an important role in supporting the departments activities at the Annual Conference, including onsite assistance with voting booth, association booth, etc.

Additionally, you’ll maintain and review standard operating procedures to keep them accurate and up to date.

Join us to make a meaningful impact by supporting our Member Services Department and helping our association grow and achieve its goals!

Minimum Requirements:

High school diploma or equivalent, Associate Degree preferred

Minimum 3 years of administrative and/or customer service experience. Association experience preferred.

Strong interpersonal skills including written and verbal communications. Excellent organizational and customer relations skills

Proficiency with Microsoft office suite and standard office equipment.

Demonstrated ability to multitask and to work independently

About APCO:

APCO International is the world’s oldest and largest organization of public safety communications professionals, with over 40,000 members. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole - by providing complete expertise, professional development, technical assistance, advocacy, and outreach

We offer a competitive salary and a comprehensive benefit program including a 401K plan, paid time off, medical, dental and vision insurance.