Member Experience & Operations Coordinator

paulgoughmedia; Celebration (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive base $50-55K

15 days PTO + 6 company holidays

Ongoing training in ops & leadership

Event travel across US/UK

Growth within the company

Job summary

Paul Gough Media, a fast-paced marketing agency, seeks an operations ace to own details that craft a white-glove member experience. You bridge clients, coaches, and teams, anticipating issues before they arise.

You will run mastermind logistics, front-line client care, and event coordination across US and UK events, with a focus on process, efficiency, and growth. This role is in Celebration, FL, full-time.

Qualifications

• 2–4 yrs Admin/Operations in a fast-paced, client-facing setting.
• Proven event or program-logistics experience (meetings, calls, conferences).
• Polished phone, email & in-person communication skills.
• Attention to detail with nothing slipping through the cracks.
• Calm multitasker who prioritizes under pressure.
• Fluent in Google Workspace, Zoom, and a PM tool.

Responsibilities

• Run Mastermind Logistics: schedule calls, reminders, action items, keep members on point.
• Front-line Client Care: answer calls, emails, Zoom chats the same day.
• Event Coordination: prep agendas, vendors, travel, swag; be onsite for wow factor.
• Office & Admin Support: organize documents, supplies, vendor relationships.
• Recruitment Assist: source candidates, book interviews, run group sessions.
• Cross-Team Task Management: drive projects in Monday.com, Google Workspace, Zoom.

Skills

Admin/ops experience

Client-facing communication

Attention to detail

Multitasking

Google Workspace

PM tools (Monday.com, Asana, Trello)

Zoom proficiency

CRM familiarity

Tools

Monday.com

Asana

Trello

Google Workspace

Zoom

CRM systems

Job description

Paul Gough Media, a fast-paced marketing agency, seeks an operations ace to own details that craft a white-glove member experience. You bridge clients, coaches, and teams, anticipating issues before they arise.

You will run mastermind logistics, front-line client care, and event coordination across US and UK events, with a focus on process, efficiency, and growth. This role is in Celebration, FL, full-time.