Member Experience & Operations Coordinator

paulgoughmedia

Celebration (FL)

On-site

USD 50,000 - 55,000

Full time

14 days+
Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive base $50-55K
15 days PTO + 6 company holidays
Ongoing training in ops & leadership
Event travel across US/UK
Growth within the company

Job summary

Paul Gough Media, a fast-paced marketing agency, seeks an operations ace to own details that craft a white-glove member experience. You bridge clients, coaches, and teams, anticipating issues before they arise.

You will run mastermind logistics, front-line client care, and event coordination across US and UK events, with a focus on process, efficiency, and growth. This role is in Celebration, FL, full-time.

Qualifications

  • 2–4 yrs Admin/Operations in a fast-paced, client-facing setting.
  • Proven event or program-logistics experience (meetings, calls, conferences).
  • Polished phone, email & in-person communication skills.
  • Attention to detail with nothing slipping through the cracks.
  • Calm multitasker who prioritizes under pressure.
  • Fluent in Google Workspace, Zoom, and a PM tool.

Responsibilities

  • Run Mastermind Logistics: schedule calls, reminders, action items, keep members on point.
  • Front-line Client Care: answer calls, emails, Zoom chats the same day.
  • Event Coordination: prep agendas, vendors, travel, swag; be onsite for wow factor.
  • Office & Admin Support: organize documents, supplies, vendor relationships.
  • Recruitment Assist: source candidates, book interviews, run group sessions.
  • Cross-Team Task Management: drive projects in Monday.com, Google Workspace, Zoom.

Skills

Admin/ops experience
Client-facing communication
Attention to detail
Multitasking
Google Workspace
PM tools (Monday.com, Asana, Trello)
Zoom proficiency
CRM familiarity

Tools

Monday.com
Asana
Trello
Google Workspace
Zoom
CRM systems

Job description

Paul Gough Media, a fast-paced marketing agency, seeks an operations ace to own details that craft a white-glove member experience. You bridge clients, coaches, and teams, anticipating issues before they arise.

You will run mastermind logistics, front-line client care, and event coordination across US and UK events, with a focus on process, efficiency, and growth. This role is in Celebration, FL, full-time.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Member Experience & Operations Coordinator
Member Experience & Operations Coordinator

Paul Gough Media LLC • Celebration (FL)

On-site
USD 50,000 - 55,000
Competitive salary & growth
PTO & holidays
Training & mentorship
+2
Operations & Member Experience Assistant
Operations & Member Experience Assistant

Paul Gough Media LLC • Celebration (FL)

On-site
USD 50,000 - 55,000
Competitive salary & growth
PTO & holidays
Training & mentorship
+2
Operations & Member Experience Assistant
Operations & Member Experience Assistant

paulgoughmedia • Celebration (FL)

On-site
USD 50,000 - 55,000
Competitive base $50-55K
15 days PTO + 6 company holidays
Ongoing training in ops & leadership
+2
Clinic Growth: Digital Marketing Account Executive
Clinic Growth: Digital Marketing Account Executive

Paul Gough Media • Celebration (FL)

On-site
USD 50,000 - 60,000
Director of Strategic Partnerships & Sponsorships
Director of Strategic Partnerships & Sponsorships

Paul Gough Media • Celebration (FL)

On-site
USD 100,000 - 130,000
Marketing Manager - On-Site Growth & Impact Leader
Marketing Manager - On-Site Growth & Impact Leader

Paul Gough Media LLC • Celebration (FL)

On-site
USD 65,000 - 80,000
21 days PTO including national holidays
Access to company events and trainings
Creative and collaborative environment
Member Experience Specialist
Member Experience Specialist

The Clubs of Kingwood • Los Angeles (CA)

On-site
USD 42,000 - 66,000
Medical, dental, vision coverage
Life insurance
Disability insurance
+2
Social Media Appointment Setter
Social Media Appointment Setter

Paul Gough Media • Celebration (FL)

On-site
USD 40,000 - 55,000
Paid training
Professional development opportunities
Career growth opportunities
+1
Member Experience & Events Specialist
Member Experience & Events Specialist

The Clubs of Kingwood • Rancho Mirage (CA)

On-site
USD 42,000 - 64,000
Medical, dental, and vision coverage
Life insurance
Short-term and long-term disability
+2
Member Experience & Events Coordinator
Member Experience & Events Coordinator

The Clubs of Kingwood • Gibsonia

On-site
USD 42,000 - 58,000