Operations & Member Experience Assistant

paulgoughmedia; Celebration (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive base $50-55K

15 days PTO + 6 company holidays

Ongoing training in ops & leadership

Event travel across US/UK

Growth within the company

Job summary

Paul Gough Media, a fast-paced marketing agency, seeks an operations ace to own details that craft a white-glove member experience. You bridge clients, coaches, and teams, anticipating issues before they arise.

You will run mastermind logistics, front-line client care, and event coordination across US and UK events, with a focus on process, efficiency, and growth. This role is in Celebration, FL, full-time.

Qualifications

• 2–4 yrs Admin/Operations in a fast-paced, client-facing setting.
• Proven event or program-logistics experience (meetings, calls, conferences).
• Polished phone, email & in-person communication skills.
• Attention to detail with nothing slipping through the cracks.
• Calm multitasker who prioritizes under pressure.
• Fluent in Google Workspace, Zoom, and a PM tool.

Responsibilities

• Run Mastermind Logistics: schedule calls, reminders, action items, keep members on point.
• Front-line Client Care: answer calls, emails, Zoom chats the same day.
• Event Coordination: prep agendas, vendors, travel, swag; be onsite for wow factor.
• Office & Admin Support: organize documents, supplies, vendor relationships.
• Recruitment Assist: source candidates, book interviews, run group sessions.
• Cross-Team Task Management: drive projects in Monday.com, Google Workspace, Zoom.

Skills

Admin/ops experience

Client-facing communication

Attention to detail

Multitasking

Google Workspace

PM tools (Monday.com, Asana, Trello)

Zoom proficiency

CRM familiarity

Tools

Monday.com

Asana

Trello

Google Workspace

Zoom

CRM systems

Job description

Who We Are

Paul Gough Media is a lightning-fast marketing agency that powers 2,500+ private healthcare clinics worldwide. Led by best-selling author Paul Gough, we turn proven marketing systems into patient-getting machines while hosting mastermind programs and live events on both sides of the Atlantic. Our brand-new HQ in Celebration, FL moves at warp speed—and we need an operations ace who can keep up.

Why This Role Exists

Our masterminds, events, and day-to-day ops are scaling faster than ever. Your mission: own the details that create a white-glove member experience and keep our internal engine humming. You’re the glue between clients, coaches, and team members—the person who sees problems coming and fixes them before anyone notices.

What You’ll Do

• Run Mastermind Logistics – Schedule group calls, send reminders, track action items, and keep every member on point.

• Front-Line Client Care – Answer calls, emails, and Zoom chats the same day with warmth and clarity.

• Event Coordination – Prep agendas, vendors, travel, and swag for US & UK events; be onsite to ensure a wow-factor experience.

• Office & Admin Support – Keep documents, supplies, and vendor relationships organized so the team can fly.

• Recruitment Assist – Source candidates, book interviews, and help run monthly group interview sessions.

• Cross-Team Task Management – Drive projects in Monday.com, Google Workspace, and Zoom—never miss a deadline.

How We Set You Up to Win

• 30-Day Deep-Dive – Culture, products, SOPs, and shadowing so you talk and think like a ten-year vet.

• Playbooks & Checklists – Proven SOPs for calls, events, and ops—plus freedom to improve them.

• Direct Mentorship – Work side-by-side with our UK Head of Education and US Ops Manager; get real-time feedback.

• Growth Path – Nail the details, level up to Operations Coordinator, Event Lead, or Client Success Manager.

Our Three Non-Negotiables

• Hungry – You chase checklists, ask for the next project, and thrive on hitting stretch goals.

• Humble – You seek feedback, own mistakes fast, and put team wins ahead of ego.

• Smart – You read the room, anticipate needs, and solve problems before they surface.

Must-Haves

• 2–4 yrs Admin/Operations in a fast-paced, client-facing setting

• Proven event or program-logistics chops (meetings, coaching calls, or conferences)

• Polished phone, email & in-person communication skills

• Eagle-eye attention to detail—nothing slips through the cracks

• Calm multitasker & prioritizer when the heat turns up

• Fluent in Google Workspace, Zoom, and a PM tool (Monday.com, Asana, Trello); CRM savvy a plus

What You Get

• Competitive Base $50-55K (and we reward over-performance)

• 15 days PTO + 6 company holidays

• Ongoing training in ops, customer success, and leadership

• Event travel across the US (and occasional UK trips)

• A seat in a high-growth rocket ship where change is constant and wins are celebrated

Ready to Tame Chaos and Wow Clients?

If you’re hungry, humble, and smart—and you geek out on checklists, timelines, and unforgettable client moments—

Location : Celebration, Florida
In office, full time, 9-5:30, Mon- Fri
Comp: $50,000 - $55,000