Member Experience & Onboarding Specialist

BFit Gyms; Rancho Cucamonga (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Product discounts

Personal training discounts

Employee Resource Groups

Job summary

24 Hour Fitness in Rancho Cucamonga, CA is hiring a member services associate to welcome new members and guide their fitness journey. You will build trust-based relationships, listen to goals, and tailor personalized solutions while delivering a welcoming, informative experience across the gym floor.

As the first face members see, you’ll help with onboarding, answer questions, maintain a clean, safe environment, and promote memberships and programs.

Qualifications

• Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
• You help keep our gym clean, well-maintained, and safe for members and guests.
• Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit - you help inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.

Skills

Authenticity

Self-motivation

Goal orientation

Growth mindset

Service mindset

Retail sales experience

CPR/AED certification within 60 days

Job description

24 Hour Fitness in Rancho Cucamonga, CA is hiring a member services associate to welcome new members and guide their fitness journey. You will build trust-based relationships, listen to goals, and tailor personalized solutions while delivering a welcoming, informative experience across the gym floor.

As the first face members see, you’ll help with onboarding, answer questions, maintain a clean, safe environment, and promote memberships and programs.