Member Experience & Onboarding Advocate

GOTAFE; Austin (TX); On-site; USD 36,000 - 48,000; Part time

Job summary

GOTAFE in Austin, TX is seeking an entry-level Member Experience Associate to support onboarding and deliver personalized member interactions across multiple channels.

You will troubleshoot issues, document solutions, and help shape product improvements by gathering feedback, while collaborating with engineering, marketing, and operations to streamline processes.

This role emphasizes empathy, clear communication, and the ability to navigate a fast-paced startup environment.

Qualifications

• Excellent written and verbal communication in English.
• Ability to empathize with members and clearly articulate solutions.
• Growth mindset and willingness to learn new tools quickly.
• Attention to detail in documenting solutions and tracking interactions.

Responsibilities

• Engage with members via phone, email, text, and other channels.
• Troubleshoot and resolve product-related issues.
• Use tools to track, manage, and prioritize interactions.
• Collaborate with cross-functional teams to improve processes.
• Gather member feedback to influence product and service development.
• Create and maintain knowledge bases, playbooks, and resources.
• Support onboarding to help members utilize Base Power products.

Skills

Empathetic communication

Strong writing skills

Analytical & creative thinking

Detail-oriented

Multi-tasking & deadlines

Calm under pressure

Adaptability in fast-paced environment

Tech savviness & quick learning

Team player

Education

Pursuing degree (2025–2027)

Tools

CRM tools

Knowledge base management

Job description

GOTAFE in Austin, TX is seeking an entry-level Member Experience Associate to support onboarding and deliver personalized member interactions across multiple channels.

You will troubleshoot issues, document solutions, and help shape product improvements by gathering feedback, while collaborating with engineering, marketing, and operations to streamline processes.

This role emphasizes empathy, clear communication, and the ability to navigate a fast-paced startup environment.