Member Experience Intern — Onboarding & Impact

Base Power; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Base Power in Austin, Texas is looking for a Member Experience Intern to ensure a seamless onboarding experience for new members. This role requires strong attention to detail and excellent communication skills to interact with members and gather necessary information.

You will review photos, make qualification decisions, and work collaboratively with the team to enhance processes. Ideal candidates are self-motivated, tech-savvy, and thrive in a fast-paced startup environment.

Qualifications

• Strong attention to detail and ability to follow structured, technical processes.
• Clear, empathetic communication skills — comfortable on the phone and in writing.
• Self-motivated and organized, with the ability to manage high review volumes consistently.
• Tech-savvy and quick to learn new tools and workflows.
• Calm under pressure, and comfortable with ambiguity in a fast-moving environment.

Responsibilities

• Review incoming photos of member homes and enter data into internal tools with accuracy and completeness.
• Communicate with members via email, phone, text, and live chat to request missing information, clarify requirements, and answer their questions.
• Follow technical criteria to make go/no-go qualification decisions.
• Surface trends and collaborate with the Operations and Member Experience teams to improve processes.
• Contribute to internal documentation to help standardize the photo review workflow.

Skills

Attention to detail

Empathetic communication

Self-motivation

Tech-savvy

Calm under pressure

Job description

Base Power in Austin, Texas is looking for a Member Experience Intern to ensure a seamless onboarding experience for new members. This role requires strong attention to detail and excellent communication skills to interact with members and gather necessary information.

You will review photos, make qualification decisions, and work collaboratively with the team to enhance processes. Ideal candidates are self-motivated, tech-savvy, and thrive in a fast-paced startup environment.