Member Experience Specialist: CX & Onboarding

LPU Batangas; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Base Power in Austin, TX seeks an entry-level Customer Experience Associate to engage with members across channels, troubleshoot product issues, and help new members onboard effectively.

The role emphasizes empathetic communication, strong written skills, and the ability to manage multiple tasks in a fast-paced, startup environment. You will contribute to process improvements and document solutions for consistency.

Qualifications

• Empathetic communicator who connects well and makes members feel heard.
• Strong writing with good grammar, tone, and clarity.
• Analytical and creative thinker capable of resolving complex issues and suggesting improvements.
• Detail-oriented in communication, tracking interactions, and documenting solutions.
• Ability to manage multiple tasks while meeting deadlines and response goals.
• Calm under pressure with de-escalation skills.
• Comfortable with ambiguity and fast-paced environments, adapting quickly while maintaining quality support.
• Tech savvy with aptitude for quickly mastering new tools and systems.
• Team player motivated by the mission and company’s best interests.

Responsibilities

• Engage with members via phone, email, text, and other channels to deliver personalized, positive experiences.
• Troubleshoot and resolve issues related to Base Power's products, ensuring seamless solutions.
• Use tools to track, manage, and prioritize member interactions for prompt responses.
• Collaborate with engineering, marketing, and operations teams to improve processes and enhance member experience.
• Act as the voice of the customer by gathering feedback to influence product and service development.
• Create and maintain documentation, knowledge bases, playbooks, and team resources.
• Support new members during onboarding to help them fully utilize Base Power's products.

Skills

Empathetic communicator

Strong writing

Analytical thinker

Detail-oriented

Multi-tasking

De-escalation

Ambiguity tolerance

Tech savvy

Team player

Education

Graduation year 2025–2027

Job description

Base Power in Austin, TX seeks an entry-level Customer Experience Associate to engage with members across channels, troubleshoot product issues, and help new members onboard effectively.

The role emphasizes empathetic communication, strong written skills, and the ability to manage multiple tasks in a fast-paced, startup environment. You will contribute to process improvements and document solutions for consistency.