Member Experience Navigator

Highmark Health; New York (NY); Hybrid; USD 29,659 - 44,496; Full time

Job summary

A healthcare services provider based in New York seeks a Customer Support Specialist. The role involves providing personalized support to customers regarding health benefits, claims, and tools. Candidates should have at least 3 years of experience in customer service or healthcare administration, strong communication skills, and proficiency in relevant software. The position offers competitive compensation within a pay range of $21.53 - $32.30 per hour.

Qualifications

• 3 years of experience in customer service or healthcare administration.
• Experience with Highmark health plans and customer service systems is preferred.

Responsibilities

• Serve as the primary point of contact for customers regarding health benefits.
• Engage and guide members through clinical model complexities.
• Educate members on optimizing insurance benefits.
• Enroll members in programs that enhance their healthcare journey.

Skills

Ability to apply in-depth product knowledge of health plan offerings

Proficiency in using and navigating customer service systems specific to Highmark health plans

Strong communication and interpersonal skills

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite

Ability to maintain confidentiality and adhere to HIPAA regulations

Education

Associate's degree or relevant experience as determined by the company

Job description

A healthcare services provider based in New York seeks a Customer Support Specialist. The role involves providing personalized support to customers regarding health benefits, claims, and tools. Candidates should have at least 3 years of experience in customer service or healthcare administration, strong communication skills, and proficiency in relevant software. The position offers competitive compensation within a pay range of $21.53 - $32.30 per hour.