Member Experience Manager - San Francisco

Industrious; San Francisco (CA); On-site; USD 65,700 - 80,300; Full time

Benefits offered by this job

Heavily subsidized healthcare

Generous paid time off

Wellness programs

Professional development grants

401(k) plan

Job summary

Industrious is looking for a Member Experience Manager in San Francisco to oversee location operations and drive community engagement. In this dynamic role, you'll be the go-to person for problem-solving and experience creation for members, ensuring their needs are met and organizing engaging events.

The ideal candidate is detail-oriented, enjoys teamwork, and embraces challenges. Compensation starts at $73,000 annually, with potential bonuses and comprehensive benefits including healthcare and paid time off.

Qualifications

• Ability to perform repetitive tasks requiring lifting and moving objects up to 25 lbs.
• Competent in operating kitchen appliances and equipment.
• Knowledge of health and safety regulations.

Responsibilities

• Manage location details and communications for smooth operations.
• Drive community engagement and organize meaningful events.
• Ensure compliance with safety protocols and maintain cleanliness.

Skills

Attention to detail

Strong interpersonal skills

Problem-solving

Teamwork

Job description

About the Role

Our Member Experience Managers are the go‑to problem solvers, momentum drivers, and experience creators for our members. You’ll manage your own location, organizing all details and communications to ensure smooth operations. You will speak confidently with CEOs, drive community engagement, and identify potential members, delivering them an exceptional day at work. You’ll also curate events that the community loves.

In a year you’ll know you’re successful if:

• You can confidently identify companies’ most important needs, enjoy being their tour guide, and deliver impactful solutions.
• You know what your community loves and pull together programming that they enjoy and are proud of.

You’re a great fit for this role if:

• No member request is too big or too small for you to handle.
• You’re energized by people and work well in a team.
• Your attention to detail is something people comment on.
• You’re resilient. You know growth only comes from embracing challenging and unpredictable days.
• You’re willing to get your hands dirty one minute and think big picture the next.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation

The annual base compensation range for this role starts at $73,000. Your actual base compensation will be based on various factors, including work experience and knowledge.

You will also be eligible for up to $11,000 in performance‑related bonus pay.

Other benefits include heavily subsidized healthcare, generous paid time off, wellness programs, professional development grants, 401(k) plan, and more, subject to eligibility criteria and company policies.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We are committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.