Member Experience Associate - San Francisco

Industrious; San Francisco (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Commuter stipend of $150/quarter

Travel stipend of $150/annually

End-of-year bonus of $1,500

Generous paid time off

Heavily subsidized health-care plans

Job summary

Industrious in San Francisco is seeking a Member Experience Associate to enhance the member experience, managing day-to-day office operations and ensuring a welcoming atmosphere. The role involves preparing the office, assisting members with issues, and organizing events.

Candidates should be proactive, resilient team players with strong customer service skills and the ability to manage multiple tasks efficiently. The position offers a starting hourly compensation of $25.25 and a variety of additional benefits.

Qualifications

• Ability to handle repetitive tasks and lift up to 25 lbs.
• Must stand, kneel, and walk for extended periods.
• Operate kitchen appliances and machines as necessary.

Responsibilities

• Prepare the office by brewing coffee and stocking amenities.
• Manage inventory and order supplies.
• Assist members with IT or wifi issues.

Skills

Customer service

Teamwork

Problem-solving

Time management

Job description

About the Role

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office.

• You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
• You build magnificent events and take the extra time to design unique signage because you know the magic is in the details.
• You add new members into multiple systems so their first day in their office is seamless and memorable.
• You assist a member with IT or wifi issues should they ever come up – no job is too big or too small for you to tackle.
• You dip your toe in local marketing events – ensuring any prospective member knows the true value of our flexible solutions.
• You take a walk in‑tour while your Member Experience Manager is assisting another potential member.

Ideal Candidate

• No member request is too big or too small for you to handle. You find yourself smiling when restocking the fridge and fixing the printer.
• You’re energized by meeting people and work well in a team because you like supporting and assisting to help a larger plan come together.
• You can create order out of chaos and are always planning ahead. You come up with solutions before anyone knows there is a problem.
• You’re resilient. You know the value of having a routine, but you’re ready for the bumps too.
• You’re willing to get your hands dirty and realize the behind‑the‑scenes work is not always glamorous.
• You always look to improve and make things more efficient because staying busy is your happy speed.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines/appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation

The hourly compensation for this position starts at $25.25. The successful candidate’s actual base compensation will be based upon a variety of factors, including but not limited to work experience, job‑related knowledge, skills and professional qualifications.

Benefits

• Fixed hours to give you stability.
• Commuter stipend of $150 / quarter.
• Travel stipend $150 / annually (after 90 days).
• End‑of‑Year bonus of $1,500.
• Sick pay as required by law.
• Benefits bundle through Sequoia.
• Heavily subsidized health‑care plans, generous paid time off, wellness programs, professional development grants, 401(k) plan and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity

Equal Employment Opportunity: Individually committed to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.