Member Experience Associate -Austin

Industrious; Colorado; On-site; USD 24,548 - 34,963; Full time

Benefits offered by this job

Commuter stipend of $150 per quarter

Travel stipend of $150 per year

End-of-Year Bonus of $1500

Subsidized healthcare plans

Paid time off

401(k) plan

Job summary

Industrious is seeking a Member Experience Associate to create a welcoming atmosphere at their Austin location. You will play a pivotal role in administering daily operations, from coffee brewing to member tours, ensuring every detail enhances their experience.

Ideal candidates thrive in team environments, are proactive, and enjoy engaging with others. The position, which requires physical activity and effective multitasking, offers a starting hourly rate of $21.60 along with various benefits.

Qualifications

• Ability to perform physical tasks including lifting and carrying up to 25 lbs.
• Capability to stand, bend, kneel, reach, and walk for extended periods.
• Familiarity with operating machines and appliances.

Responsibilities

• Prepare the office by brewing coffee, stocking breakfast, and managing supplies.
• Provide assistance to members with IT or wifi issues.
• Conduct tours for potential members.

Skills

Teamwork

Customer service

Adaptability

Organization

Problem-solving

Job description

Location

Austin - 201 W 5th St (5th and Colorado)

Employment Type

Full time

Location Type

On-site

Department

Unit Ops

About the Company

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. We encourage new ideas and celebrate wins. We’re excited about having a meaningful impact on people’s workplace experience.

Great days also start when everyone can be authentic at work. Diversity of backgrounds is critical to success. Industrious is committed to an inclusive, respectful environment that embraces individuality. You are valued for who you are. We celebrate our people as individuals who can accomplish great things together.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

About the Role

This is an in‑person hospitality role based on site 5 days a week. Candidates must live within an easy commute of Austin, TX. Compensation includes commuter benefits.

As a Member Experience Associate, you are the heart of the member experience, creating great days for all who enter your office.

Responsibilities

• You are the first face people see while preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• You take ownership over managing inventory and ordering your location’s supplies.
• You build events and design unique signage to create memorable experiences.
• You add new members into multiple systems so their first day is seamless.
• You assist members with IT or wifi issues when they arise.
• You participate in local marketing events to showcase our solutions.
• You conduct tours while your Manager assists other potential members.

Great fit if you have

• No member request is too big or small; you smile when restocking the fridge and fixing the printer.
• You are energized by meeting people and work well in a team.
• You create order out of chaos and plan ahead.
• You are resilient and adapted to routine and unexpected bumps.
• You are willing to get your hands dirty and understand that behind‑the‑scenes work is essential.
• You constantly look to improve and make things more efficient.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Ability to stand, bend, kneel, reach, and walk for extended periods.
• Operate machines and appliances such as printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
• Participate in food preparation and cleaning duties, maintaining health and safety regulations.
• Ensure work areas remain sanitary and safety protocols are followed.

Compensation & Perks

The hourly compensation starts at $21.60. Actual base compensation will be based on experience, knowledge, skills, and qualifications.

• Fixed hours.
• Commuter stipend of $150 per quarter.
• Travel stipend $150 per year after 90 days.
• End‑of‑Year Bonus of $1500.
• Sick pay as required by law.
• Benefits bundle through Sequoia.
• Additional benefits: subsidized healthcare plans, paid time off, wellness programs, professional development grants, 401(k), and other benefits subject to eligibility criteria.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.