Member Experience Manager - Seattle

Industrious; Seattle (WA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Heavily subsidized healthcare plans

Generous paid time off

Performance-related bonus pay

Job summary

Industrious is seeking a Member Experience Manager in Seattle, WA, to provide exceptional service and create engaging experiences for members. In this full-time role, you will oversee daily operations, from connecting with potential members to implementing unique community programming.

The ideal candidate has a passion for teamwork and attention to detail, with the ability to address diverse member needs dynamically. Exceptional communication skills and resilience are essential. Join us in creating extraordinary workplace experiences.

Qualifications

• Ability to perform repetitive tasks requiring frequent lifting, standing, and walking.
• Comfortable operating appliances and participating in food preparation.
• Strong skills in identifying customer needs and delivering solutions.

Responsibilities

• Manage daily operations and ensure smooth functioning of the location.
• Connect with the community to create and implement engaging programming.
• Deploy a consultative sales approach to identify potential members.

Skills

Customer service skills

Attention to detail

Resilience

Team collaboration

Job description

About the Company

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

Authenticity and Inclusion

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

We are proud to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes’ Best Startup Employers.

To learn more, visit www.industriousoffice.com/careers.

About the Role

This is an in‑person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Seattle, WA. To help, our compensation package includes some great commuter benefits!

Our Member Experience Managers are the go‑to problem solvers, momentum drivers, and experience creators for our members. You’ve become the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

We are Industrious.

Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

In a year you’ll know you’re successful if:

• You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them.
• You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!).

You’re a great fit for this role if:

• No member request is too big or too small for you to handle.
• You’re energized by people and work well in a team.
• Your attention to detail is something people comment on.
• You’re resilient. You know growth only comes from embracing challenging and unpredictable days.
• You’re willing to get your hands dirty one minute and think big picture the next.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation

The annual base compensation range for this role ranges between $65,000 - $75,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to $11,000 in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.