Member Experience Manager - Buffalo

Industrious; Sheridan (WY); On-site; USD 65,700 - 80,300; Full time

Benefits offered by this job

Heavily subsidized healthcare plans

Generous paid time off

Wellness programs

Professional development grants

401(k) plan

Job summary

Industrious is seeking a Member Experience Manager based on site in Buffalo, NY. This hospitality role requires candidates to engage deeply with community needs and deliver impactful experiences. You will be responsible for ensuring all member requests are met with enthusiasm and attention to detail while maintaining compliance with health regulations.

The position offers a competitive base salary starting at $73,000 annually, with potential bonuses up to $11,000 and additional employee benefits. If you thrive in dynamic environments and enjoy a team atmosphere, this could be the perfect role for you.

Qualifications

• Ability to perform tasks requiring lifting and carrying objects up to 25 lbs.
• Capable of standing, bending, kneeling, and walking for extended periods.
• Experience with food preparation and compliance with health regulations.

Responsibilities

• Identify and address member needs confidently.
• Create and pull together programming for the community.
• Maintain sanitary work conditions and ensure safety protocols.

Skills

Attention to detail

Teamwork

Problem solving

Resilience

Job description

About the Role

This is an in‑person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Buffalo, NY. The role is the Member Experience Manager, the go‑to problem solver, momentum driver, and experience creator for members. The manager of your own location relies heavily on business sense to organize details and communications, ensuring smooth operation.

In a year you’ll know you’re successful if:

• You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them.
• You know what your community loves and pull together programming that they enjoy and are proud of.

You’re a great fit for this role if:

• No member request is too big or too small for you to handle.
• You’re energized by people and work well in a team.
• Your attention to detail is something people comment on.
• You’re resilient; you know growth only comes from embracing challenging and unpredictable days.
• You’re willing to get your hands dirty one minute and think big picture the next.

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines/appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation

The annual base compensation range for this role starts at $73,000. The successful candidate’s actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to $11,000 in performance‑related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other employee perks and benefits include heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401(k) plan and many other benefits, subject to applicable eligibility criteria and company policies.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.