Member Experience Manager - Denver

Industrious; Denver (CO); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Heavily subsidized healthcare plans

Generous paid time off

Wellness programs

Professional development grants

401k plan

Job summary

Industrious is looking for a Member Experience Manager in Denver, Colorado who will act as the main contact for our members. You will be responsible for solving problems, driving engagement, and ensuring an exceptional experience at our location.

The role includes facilitating community events and delivering impactful solutions to member needs. The role offers an annual salary between $65,000 and $75,000, along with a performance-related bonus up to $11,000 and other comprehensive employee benefits.

Qualifications

• Ability to lift up to 25 lbs frequently.
• Comfortable standing, bending, kneeling for extended periods.
• Experience in food preparation and cleaning duties.

Responsibilities

• Identify important needs of companies and deliver solutions.
• Organize community events and programming.
• Maintain sanitary work areas and follow safety protocols.

Skills

Problem-solving

Interpersonal communication

Attention to detail

Teamwork

Job description

About the Role

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

Success Criteria

• You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
• You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)

Fit

• No member request is too big or too small for you to handle
• You’re energized by people and work well in a team
• Your attention to detail is something people comment on
• You’re resilient. You know growth only comes from embracing challenging and unpredictable days
• You’re willing to get your hands dirty one minute and think big picture the next

Requirements

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Must be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines / appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals, and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Compensation

The annual base compensation range for this role ranges between $65,000 - $75,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job related knowledge, skills and professional qualifications.

You will also be eligible for up to $11,000 in performance-related bonus pay.

Base and bonus compensation are just two components of Industrious’ total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, wellness programs, professional development grants, 401k plan and many other benefits, subject to applicable eligibility criteria and company policies.

If your expected compensation falls outside of the given range, and you are still interested in working at Industrious, why not join our Talent Pipeline and be kept in the loop for all new opportunities that could be a good fit for your experience.

Equal Employment Opportunity

Industrious is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.