Member Experience Leader

Anytime Fitness; Mount Vernon (WA); On-site; USD 45,000 - 60,000; Full time

Job summary

Anytime Fitness in Mount Vernon, WA is seeking a Member Experience Manager to lead the gym in driving sales and growth. The successful candidate will engage with members, foster community partnerships, and create a welcoming atmosphere resulting in enhanced member experiences.

The ideal candidate is a driven leader with prior sales experience, excellent communication skills, and a passion for fitness. Responsibilities include proactive sales strategies, community events, and daily operations management. Apply today to make a lasting impact!

Qualifications

• Self-motivated and results-oriented leader with a passion for fitness and sales.
• Prior sales and fitness industry experience preferred.
• Strong ability to connect and influence decisions.

Responsibilities

• Proactively generate leads and conduct outreach to grow membership.
• Develop strategies to meet and exceed revenue goals.
• Build relationships with members for retention and upselling.

Skills

Sales experience

Relationship building

Influencing decisions

Customer service

Fitness knowledge

Tools

CRM systems

Social media marketing

Job description

Overview

Job Summary: Anytime Fitness is seeking a driven and sales-focused Member Experience Manager to lead our gym to new heights. This role is perfect for an energetic leader who thrives on growing membership and personal training revenue while fostering a welcoming and engaging fitness community. As the face of the club, you will drive sales, establish community partnerships, and inspire a team to deliver exceptional experiences that keep members coming back.

Responsibilities

• Membership & Training Sales - Primary Focus: Proactively generate leads, conduct outreach, and close sales to grow gym membership and personal training services.
• Develop and execute strategies to meet and exceed membership and revenue goals.
• Build relationships with prospective and current members to enhance retention and upsell training services.
• Utilize sales scripts, follow-up processes, and CRM tools to track and convert leads.
• Community & Brand Growth: Actively network and build partnerships with local businesses, schools, and influencers to drive brand awareness and attract new members.
• Plan and execute community events, promotions, and engagement campaigns that increase club exposure.
• Promote Anytime Fitness’ mission through social media, referrals, and outreach initiatives.
• Teamwork & Culture Building: Work with and assist staff to ensure outstanding member experiences and sales performance.
• Develop a high-energy, results-driven culture focused on accountability, teamwork, and customer service.
• Participate in team meetings on sales techniques, service excellence, and gym operations.
• Operational Excellence: Manage daily club operations to ensure a clean, welcoming, and efficient facility.
• Monitor key performance metrics and implement strategies for continuous improvement.
• Ensure the club delivers an exceptional first impression to every visitor.

Qualifications

• The ideal candidate is a self-motivated, results-oriented leader with a passion for fitness and sales.
• Prior sales experience is required (fitness industry experience is a plus but not necessary).
• Strong ability to connect with people, influence decisions, and close sales.
• Highly driven to meet and exceed performance goals.
• Excellent communication, organization, and time management skills.
• Comfortable with technology, CRM systems, and social media marketing.
• Availability to work flexible hours, including evenings and 1 or more Saturdays a month.
• ( Shifts can start as early as 9am and end as late as 7pm )

If you’re ready to take ownership of a thriving gym, drive sales, and make a lasting impact on your community, apply today!