Member Experience Manager- Grafton, MA

Anytime Fitness; Grafton (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Guaranteed hourly administrative time

3 paid weeks off

Credits for continuing education

Job summary

Anytime Fitness in Grafton, Massachusetts is seeking a Member Experience Manager who is passionate about helping others improve their lives through fitness. The MXM will guide new members and manage the onboarding process while leading a motivated team.

Responsibilities include sales follow-ups, community engagement, and providing exceptional service. This position offers guaranteed administrative hours, benefits, and opportunities for growth within Anytime Fitness locations.

Qualifications

• Current CPR and personal training certifications are required.
• Previous personal training experience in a fitness facility preferred.
• Sales experience in the fitness industry is a plus.

Responsibilities

• Lead the personal training team and member experience.
• Follow up on sales leads and build a pipeline of new members.
• Actively participate in community events to promote the club.

Skills

CPR Certification

Personal Training Certification

Sales Skills

Communication Skills

Fitness Software Experience

Job description

Anytime Fitness is considered to be a premier place to work within the industry, where our mission is to help you get to a healthier place. We are seeking a highly motivated individual with a passion for helping others improve their lives through health and fitness. This is a position to help grow our club by working in a creative, fun, and upbeat atmosphere where every day is different.

Member Experience Manager

An Anytime Fitness Member Experience Manager (MXM) is responsible for helping all members “get to a healthier place.” The MXM serves as a guidance counselor to all members of the club, educator and mentor for all training staff, and strategist for owner/manager. The MXM’s ultimate role is to manage the Member Onboarding Process which includes conducting the fitness consultation, determining the right combination of personnel and tools for each member, and managing the retention score to ensure meaningful touch points for the lifetime of the member.

What we offer

• Guaranteed hourly administrative time plus ongoing commissions
• Benefits for full time employees include 3 paid weeks off, CPR recertifications, and credits for continuing education
• Future career opportunities within multiple Anytime Fitness locations

Responsibilities

• Lead the personal training team and lead member experience at the club
• Follow up on sales leads and build a pipeline of prospective new members
• Actively participate in community-sponsored events and other outside opportunities to promote the club
• Network within the fitness industry and other outside industries to drive recognition and interest in the club
• Give tours to prospective members and enrolling prospects after the tour process
• Provide good member service to members and prospective members and assist in resolving issues that arise.
• All other duties as assigned

Qualifications

• Current CPR, AED and personal training certification(s) are required as is a current nationally recognized certification such as NASM or ACE
• Previous PT experience is preferred in either a fitness facility or private training environment
• Previous sales experience, preferably in the fitness industry
• Previous experience with fitness club management software (Club O/S, Club Ready, apps like My Fitness Pal are all a plus)
• Desire to be in sales and willing to call prospects and market our club and membership
• Superior communication skills (verbal & written) with the ability to connect with people while motivating them to achieve their goals