Member Experience Manager

SECU; Tabor City (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

SECU is seeking a Member Services Manager in North Carolina to lead and mentor MSRs, balance cash functions, and ensure adherence to policies across branches. You will train staff, drive referrals to specialists, and maintain high standards of service while coordinating with other departments.

You will oversee employee development, manage scheduling, and ensure accurate records and timely reporting. A background in financial services and strong people skills are essential for success in this

Qualifications

• Must have strong leadership and the ability to train and supervise MSRs.
• Excellent interpersonal, communication and conflict-resolution skills.
• Experience in delegation and performance management within a financial services setting.
• Knowledge of branch operations and cash handling procedures.

Responsibilities

• Supervise and train MSRs and oversee Cash Management and balancing.
• Ensure compliance with branch policies and regulatory requirements.
• Review timesheets, salaries, promotions and performance quarterly.
• Greet and assist members across service channels and drive-through.
• Open and maintain member accounts and process transfers and wires.
• Coordinate daily vault balancing and cash handling activities.
• Lead community engagement and cross-department collaboration.
• Maintain records, generate reports and ensure timely documentation.

Skills

Leadership

Interpersonal skills

Communication

Team oriented

Delegation

Training employees

CXone

Education

High school diploma or GED

Bachelor’s degree or CCUE certification or AA/AS transfer option

Tools

CXone

Job description

SECU is seeking a Member Services Manager in North Carolina to lead and mentor MSRs, balance cash functions, and ensure adherence to policies across branches. You will train staff, drive referrals to specialists, and maintain high standards of service while coordinating with other departments.

You will oversee employee development, manage scheduling, and ensure accurate records and timely reporting. A background in financial services and strong people skills are essential for success in this