Member Experience Manager

Villa Sport; Caldwell (ID); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401K with 4% match

Complimentary Club membership

Discounts on Club goods and services

Flexible scheduling

Job summary

Villa Sport in Caldwell, Idaho seeks a proactive Member Experience Manager to support the General Manager with daily gym operations, member services, and club upkeep. You’ll help drive membership and sales goals while ensuring a welcoming, high-energy environment.

As the on-duty leader when the GM is away, you’ll mentor staff, coordinate scheduling, and uphold the company standards. The role offers competitive hourly pay, a 401(k) plan with up to 4% match, and complimentary club membership.

Qualifications

• Thorough understanding of facility operations as defined by company standards.
• Comprehensive knowledge of all facility operational, sales, and management systems.
• Proficient use of all software programs utilized at the facility.
• Ability and experience in motivating and managing staff.

Responsibilities

• Assist the General Manager with all gym operations, member services, and club cleanliness to meet goals.
• Be the manager on duty when the General Manager is not present.
• Support achievement of projected membership and sales targets.

Skills

Facility operations knowledge

Staff management

Sales systems proficiency

Leadership qualities

Tools

Facility software

Job description

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team thats going places? Your journey starts here!

POSITION SUMMARY:

The Member Experience Manager will assist the General Manager with all operations of a particular gym to include member services, club cleanliness and ensuring the club is achieving projected membership/sales goals. Member Experience Manager is the manager on duty while the General Manager is not present.

COMPENSATION AND BENEFITS INCLUDE:

• - Hourly rate of pay, based on relevant experience to the role.
• - 401K with dollar for dollar match up to 4%.
• - Complimentary Club membership.
• - Discounts on Club goods and services.
• - Flexible scheduling.

QUALIFICATIONS:

• - Possess a thorough understanding of facility operations as defined by company standards
• - Comprehensive knowledge of all facility operational, sales, and management systems
• - Proficient in the use of all software programs that are utilized at the facility
• - Ability and experience in effectively motivating and managing a staff of employees
• - Achieve a six-month consecutive track record as an employee who displays leadership qualities.
• - Direct supervisor must endorse promotion to Assistant General Manager
• - Must demonstrate leadership and management qualities
• - Must understand and adhere to all sales systems and procedures

For more information about Villa Sport, please visit our website at www.villasport.com .

EQUAL EMPLOYMENT OPPORTUNITY

It is the Companys policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Companys needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.