Member Experience Manager

VillaSport Athletic Club and Spa; Boise (ID); In loco; USD 22.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits package

PTO (paid time off)

401K with dollar-for-dollar match up

Complimentary club membership

Discounts on club products and ser v

Descrizione del lavoro

Villa Sport is seeking a proactive Member Experience Manager to support the General Manager in running a busy gym. You will oversee member services, ensure club cleanliness, and drive membership/sales goals while on duty when the GM is away.

You will lead a team, apply company sales systems, and help foster a welcoming, energetic environment. The role offers full-time hours, benefits, and a 401(k) plan with matching.

Competenze

• Thorough understanding of facility operations as defined by company standards.
• Comprehensive knowledge of facility sales and management systems.
• Ability to motivate and manage a staff of employees.
• Demonstrated leadership qualities and progression potential.

Mansioni

• Assist GM with daily gym operations and member services.
• Maintain club cleanliness and uphold standards.
• Drive membership and sales goals; track performance and report outcomes.

Conoscenze

Facility ops

Sales systems

Staff leadership

Customer service

Team motivation

Promotion readiness

Descrizione del lavoro

Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!POSITION SUMMARY:The Member Experience Manager will assist the General Manager with all operations of a particular gym to include member services, club cleanliness and ensuring the club is achieving projected membership/sales goals. Member Experience Manager is the manager on duty while the General Manager is not present.COMPENSATION AND BENEFITS INCLUDE:Hourly, based on relevant experience to the role. Full-time hours.Full benefits package.PTO.401K with dollar for dollar match up to 4%.Complimentary club membership.Discounts on club products and services.QUALIFICATIONS:Possess a thorough understanding of facility operations as defined by company standardsComprehensive knowledge of all facility operational, sales, and management systemsProficient in the use of all software programs that are utilized at the facilityAbility and experience in effectively motivating and managing a staff of employeesAchieve a six-month consecutive track record as an employee who displays leadership qualities.Direct supervisor must endorse promotion to Assistant General ManagerMust demonstrate leadership and management qualitiesMust understand and adhere to all sales systems and proceduresFor more information about Villa Sport, please visit our website at www.villasport.com.EQUAL EMPLOYMENT OPPORTUNITYIt is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.