Member Experience & Lending Advisor

Central-One-Federal-Credit-Union; Auburn (MA); On-site; USD 26,000 - 34,000; Full time

Job summary

Central One Federal Credit Union assists members with account transactions, deposits, withdrawals, and servicing of deposit, loan, IRA, mortgage, and business products. The role supports mortgage and IRA activity, promotes CUSO services, and may include supervisory duties as needed.

The position emphasizes dialogue-banking skills, needs analysis, and strong cross-selling; requires 1–3 years in a customer-service or loan role and a high school diploma.

Qualifications

• A high school diploma
• 1 - 3 years of experience in a customer service or loan department of a credit union or financial institution, or related experience.
• Must be able to work efficiently and accurately in a fast-paced environment; make solid decisions.

Responsibilities

• Actively develop competency in dialogue-banking, needs analysis, and consultative selling.
• Develop and maintain understanding of services offered by CUSO partners; make referrals as needed.
• Assess and confirm understanding of the needs of each member served.
• Provide detailed information, service and counsel on all COFCU accounts and lending products.
• Strive to exceed member expectations and earn World Class Service rating on interactions.
• Secure new memberships and enhance relationships through cross-sell of Credit Union programs.
• Achieve goals by recommending and implementing suitable products; refer to staff as appropriate.
• Conduct consumer loan interviews and input data for underwriting considerations.
• Review credit reports and underwriting factors to define loan conditions.
• Qualify and close conforming consumer loans; consult with Lending as needed.
• Develop IRA knowledge to open IRA accounts and process transactions.
• Develop Mortgage knowledge and act as Mortgage Loan Originator per SAFE Act.
• Provide disclosures and documentation as required.
• Balance cash drawer, vault, and ATM; settle daily activities.
• Act in supervisory capacity as required.
• Perform BSA compliance duties as required.
• Be assigned or travel to any branch to represent the credit union.
• Stay current on procedures via handouts, meetings, and other means.
• Adhere to all policies, procedures, and regulations.
• Maintain community involvement and participate in special projects.
• Perform other duties as requested or assigned.

Skills

Analytical skills

Cross-selling

Supervisory capacity

Microsoft Word

Customer service

Education

High school diploma

Tools

Microsoft Word

Outlook

Job description

Central One Federal Credit Union assists members with account transactions, deposits, withdrawals, and servicing of deposit, loan, IRA, mortgage, and business products. The role supports mortgage and IRA activity, promotes CUSO services, and may include supervisory duties as needed.

The position emphasizes dialogue-banking skills, needs analysis, and strong cross-selling; requires 1–3 years in a customer-service or loan role and a high school diploma.