Member Experience & Lending Advisor

University Federal Credit Union (UFCU); Asheville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

University Federal Credit Union (UFCU) is seeking a Member Service Advisor to reinforce and build member relationships by efficiently handling service requests and promoting loan and deposit products. This role focuses on meeting member needs and sales goals through informed lending recommendations.

The position requires at least two years of related sales experience, NMLS registration upon hire, and strong communication skills. Will travel to local branches as needed to support service delivery.

Qualifications

• Two years of sales experience in a related field.
• Sales or referral experience with proven results.
• NMLS registration required upon hire.

Responsibilities

• Sell and deliver loan, deposit, and related products; complete loan applications and assess credit.
• Serve as primary information source; resolve member inquiries and maintain accounts.
• Document accurately and timely; support training and adapt to new processes.
• Perform teller duties as needed.

Skills

Communication skills

Sales skills

Phone sales

NMLS knowledge

Customer service

Written communication

Self-motivation

Education

High school diploma or equivalent

Some college

Tools

Computer literacy

Keyboarding

Credit union software

Job description

University Federal Credit Union (UFCU) is seeking a Member Service Advisor to reinforce and build member relationships by efficiently handling service requests and promoting loan and deposit products. This role focuses on meeting member needs and sales goals through informed lending recommendations.

The position requires at least two years of related sales experience, NMLS registration upon hire, and strong communication skills. Will travel to local branches as needed to support service delivery.