Member Experience Leader — Elevate Engagement & Service

EōS Fitness; North Las Vegas (NV); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Energetic team

Professional development

Free gym membership

Discounted personal training

Referral program

Daily pay

Vacation & benefits

Health & vision & life

401(k) match

Education growth

Job summary

EōS Fitness in North Las Vegas is seeking a Front Desk Supervisor to lead the member experience and drive retention. You’ll coordinate the front desk team, respond to member inquiries, and help ensure a clean, welcoming environment across the club.

The role emphasizes service excellence, collaboration with department managers, and adherence to the company’s core values. Applicants should have customer service leadership experience and be ready to train staff and promote a positive gym culture.

Qualifications

• Proven experience in customer service or front-line leadership in fitness or service.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Takes initiative to enhance the member experience.
• Serve as the first point of contact for member concerns, ensuring quick resolution.
• Address member complaints with professionalism and empathy to maintain retention.
• Support retention through personalized outreach and issue resolution.
• Monitor member satisfaction trends and provide insights for improvement.
• Collaborate with gym managers to respond to surveys and feedback promptly.

Skills

Communication

Problem solving

Multitasking

Customer service

Team leadership

Empathy

Tools

Fitness software

MS Office

Job description

EōS Fitness in North Las Vegas is seeking a Front Desk Supervisor to lead the member experience and drive retention. You’ll coordinate the front desk team, respond to member inquiries, and help ensure a clean, welcoming environment across the club.

The role emphasizes service excellence, collaboration with department managers, and adherence to the company’s core values. Applicants should have customer service leadership experience and be ready to train staff and promote a positive gym culture.