Member Experience Lead - Financial Services

Self-Help Credit Union; Manchester (CT); On-site; USD 35,817 - 48,216; Full time

Job summary

Self-Help Credit Union in Manchester is seeking a Member Service Supervisor to lead MSRs and ensure efficient branch operations, primarily focusing on cash handling, customer service, and staff coaching.

The role requires training new MSRs, balancing cash, enforcing security, and supporting branch management with scheduling and performance feedback. Flexibility for evenings/weekends may be needed, with travel to cover other branches occasionally.

Qualifications

• 2 years’ MSR II or equivalent experience required, including cash‑handling and customer service experience.
• Preference for experience in teams and collaboration.
• Strong commitment to mission: economic opportunity for underserved communities.
• Experience in developing and/or supervising MSR staff.

Responsibilities

• Ensure workstations are organized and prepared for the business day.
• Balance daily transactions and ensure accuracy in ledgers.
• Train new MSRs and provide performance feedback to branch management.
• Maintain cash controls and secure negotiable items.
• Support business development and promote member services to drive growth.

Skills

MSR II experience

Cash handling

Customer service

Supervising MSR staff

Communication skills

Flexible hours

Office software

Education

High school diploma

Tools

New Solutions

Microsoft Office

Job description

Self-Help Credit Union in Manchester is seeking a Member Service Supervisor to lead MSRs and ensure efficient branch operations, primarily focusing on cash handling, customer service, and staff coaching.

The role requires training new MSRs, balancing cash, enforcing security, and supporting branch management with scheduling and performance feedback. Flexibility for evenings/weekends may be needed, with travel to cover other branches occasionally.