Member Experience Lead | Concierge & Growth

Life Time Inc.; Goodyear (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Life Time Inc. in Goodyear, AZ is seeking a Membership Concierge Leader to drive exceptional member experiences and oversee the Concierge Team within our premium club.

You will align with our brand, connect departments, and foster value-based relationships that encourage program participation and member retention. You will lead by example, coach staff, schedule wisely, and collaborate with the General Manager to ensure seamless operations and outstanding guest services while pursuing

Qualifications

• This position requires a high level of skill related to written and verbal communication, customer service, service recovery, business planning, management of processes, expense and revenue tracking, team building and sales.

Responsibilities

• Lead and manage the Membership Concierge Team to deliver exceptional member experiences.
• Build a culture of service excellence and member engagement.
• Onboard and certify team members; ensure smooth shift coverage.
• Guide, coach, and provide feedback to improve member retention.
• Manage schedules and zone rotations for optimal operations.
• Drive new member connections and cross-department collaboration.

Skills

Communication

Customer service

Sales

Budget management

Process management

Expense tracking

Revenue tracking

Team leadership

Education

High School Diploma or Equivalent

Bachelor's or Associate's degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. in Goodyear, AZ is seeking a Membership Concierge Leader to drive exceptional member experiences and oversee the Concierge Team within our premium club.

You will align with our brand, connect departments, and foster value-based relationships that encourage program participation and member retention. You will lead by example, coach staff, schedule wisely, and collaborate with the General Manager to ensure seamless operations and outstanding guest services while pursuing