Member Experience Concierge Leader

Life Time Inc.; New York (NY); On-site; USD 75,600 - 104,000; Full time

Benefits offered by this job

Free membership

Discounts on Life Time products

401(k) retirement plan with company^s/

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge Leader in New York to guide the in-club concierge team, fostering a culture of excellence and value-based member relationships. This role reports to the Club General Manager and connects departments to ensure smooth operations and superior guest experiences.

The ideal candidate has 3+ years of managerial, customer service, and sales experience, along with CPR/AED certification within 30 days and a hospitality mindset. A degree is preferred.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service and service recovery.
• Experience in business planning and managing expenses and revenue.
• Leadership and team-building capabilities.

Responsibilities

• Lead and mentor Membership Concierge Team.
• Drive member engagement and retention through personalized service.
• Coordinate with in-center departments for seamless operations.
• Onboard and certify team, monitor schedules and rotations.
• Achieve budget goals and performance metrics.

Skills

Leadership

Customer service

Sales

Budget management

Communication

Team building

Program management

CRM experience

Education

High School Diploma

Bachelor’s or Associate degree

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. is seeking a Membership Concierge Leader in New York to guide the in-club concierge team, fostering a culture of excellence and value-based member relationships. This role reports to the Club General Manager and connects departments to ensure smooth operations and superior guest experiences.

The ideal candidate has 3+ years of managerial, customer service, and sales experience, along with CPR/AED certification within 30 days and a hospitality mindset. A degree is preferred.