Branch Supervisor & Member Experience Leader

Raiz; El Paso, Northern (TX, KY); Hybrid; USD 33,000 - 52,000; Full time

Job summary

Raiz FCU is seeking a Branch Supervisor in El Paso to lead the branch team, mentor staff, and deliver a full range of credit union products and services. You will drive productivity by training staff, setting development goals, and removing inefficiencies while maintaining high member satisfaction.

The role requires 3–5 years in banking/credit union environments and at least 1 year of supervisory experience, with knowledge of Raiz products, policies, and compliance requirements.

Qualifications

• High school diploma or equivalent required.
• 3–5 years banking/credit union experience.
• Minimum 1 year supervisory experience.
• Raiz certifications such as FICEP, CCUFC or equivalent experience.
• Strong knowledge of products, services, and regulations.
• Good problem-solving and conflict resolution skills.
• Understanding of Credit Union operations.

Responsibilities

• Lead branch in absence of Branch Manager; use sound judgement to assist team, members, and vendors.
• Mentor and develop branch team to deliver personalized products.
• Enhance member experience by resolving issues and building relationships.
• Become subject matter expert on policies, services and digital tools (Online/Mobile banking, ATM).
• Educate members as trusted advisor, considering their best interests.
• Maintain confidentiality of member information.
• Communicate effectively and resolve conflicts professionally.
• Collaborate with team to foster an inclusive culture alongside Branch Manager.
• Ensure compliance with BSA, AML, CIP and other regulations.

Skills

Supervisory experience

Communication

Conflict resolution

Customer service

Digital banking knowledge

Education

High School degree or equivalent

Tools

Core banking software

Digital banking platforms

Job description

Raiz FCU is seeking a Branch Supervisor in El Paso to lead the branch team, mentor staff, and deliver a full range of credit union products and services. You will drive productivity by training staff, setting development goals, and removing inefficiencies while maintaining high member satisfaction.

The role requires 3–5 years in banking/credit union environments and at least 1 year of supervisory experience, with knowledge of Raiz products, policies, and compliance requirements.