Member Experience Intern — Onboarding & Impact

Epoch Biodesign; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Epoch Biodesign is seeking a Member Experience Intern in Austin, Texas. This role is key to delivering a seamless onboarding for new members, ensuring all necessary information is gathered and providing direct communication with them.

The ideal candidate thrives in a fast-paced environment, possesses strong attention to detail, and is tech-savvy. Responsibilities include reviewing member data, communicating requirements, and collaborating for process improvement.

Qualifications

• Strong attention to detail and ability to follow structured, technical processes.
• Clear, empathetic communication skills — comfortable on the phone and in writing.
• Self-motivated and organized, with the ability to manage high review volumes consistently.

Responsibilities

• Review incoming photos of member homes and enter data into internal tools with accuracy.
• Communicate with members via email, phone, text, and live chat.
• Follow technical criteria to make qualification decisions.

Skills

Attention to detail

Empathetic communication

Self-motivated and organized

Tech-savvy

Job description

Epoch Biodesign is seeking a Member Experience Intern in Austin, Texas. This role is key to delivering a seamless onboarding for new members, ensuring all necessary information is gathered and providing direct communication with them.

The ideal candidate thrives in a fast-paced environment, possesses strong attention to detail, and is tech-savvy. Responsibilities include reviewing member data, communicating requirements, and collaborating for process improvement.